Privacy Policy

This Privacy Policy explains how CEA Trading ("CEA Trading", "we", "us" or "our") collects,
uses, stores, shares and protects personal data when you visit our website, place an order
for home sprays, contact us, or otherwise interact with us in the United Arab Emirates. It is
written for customers and website visitors in the UAE and should be read together with our
Terms of Service, Shipping Policy and Return / Refund Policy, where applicable.

1. Scope of this Policy
This Policy applies to personal data processed through CEA Trading's website, customer
support channels, order management systems, payment workflow, delivery workflow, social
media pages and marketing communications connected to our UAE business.
This Policy is intended for individuals in the UAE. CEA Trading markets and sells its
products to customers in the UAE only.

2. The information we collect
We may collect information you provide directly, such as your name, mobile number, email
address, delivery address, billing details, order details, account login information, messages
sent to customer support, and any product preferences or concerns you choose to share
with us.
We may also collect technical and usage information from your device and browser, such as
IP address, browser type, device type, pages viewed, referring source, website activity,
cookie preferences and approximate location information derived from technical identifiers.
Where needed for order fulfilment, we may receive limited information from service
providers such as payment processors, website platform providers, analytics providers,
shipping partners and communication tools.

CEA Trading - Privacy Policy
CEA Trading | UAE Privacy Policy

3. How we use personal data

We use personal data to operate our website, create and manage customer accounts, process
orders, confirm payments, arrange delivery, respond to customer enquiries, manage returns
or complaints, detect fraud, maintain website security, improve our products and customer
experience, and keep required internal records.
Where permitted or where you have opted in, we may also use your information to send
UAE-focused promotional messages, new product announcements, offers, reminders about
abandoned carts, and service-related updates.

4. Legal grounds for processing

Depending on the situation, we process personal data because it is necessary to perform a
contract with you, because you have given consent, because we must comply with a legal
obligation, or because we have a legitimate business interest in operating, securing and
improving our services in a way that does not override your rights.

5. Orders, payments and deliveries

When you place an order, we use your information to verify the order, coordinate payment
confirmation, prepare the order, arrange UAE delivery, provide status updates, and support
after-sales service.
CEA Trading does not need to store your full payment card details on its own systems
where payments are handled by third-party payment providers. Payment-related
information processed by those providers is subject to their own terms, controls and privacy
practices.

6. Marketing communications

If you subscribe to marketing or otherwise consent, we may contact you by email, SMS,
WhatsApp or similar channels with promotions, restock alerts, seasonal campaigns, and
product news relevant to customers in the UAE.
You can opt out of marketing at any time by using the unsubscribe method in the message,
changing your account preferences where available, or contacting us using the details listed
in this Policy.
We will continue to send non-marketing messages that are necessary to complete your
order, answer your request, or provide important service information.
CEA Trading - Privacy Policy
CEA Trading | UAE Privacy Policy

7. Cookies, analytics and similar technologies

Our website may use cookies, pixels, tags and similar technologies for core website
functionality, analytics, remembering preferences, measuring campaign performance, and
improving the online shopping experience.
You can usually manage cookies through your browser settings. Blocking certain cookies may
affect how parts of the website function, including checkout or saved preferences.

8. When we share personal data

We may share personal data only where reasonably necessary, including with website
hosting or ecommerce providers, payment processors, delivery and courier partners in the
UAE, IT support providers, analytics providers, customer communication platforms,
professional advisers, and public authorities where disclosure is required by law or official
request.
If CEA Trading undergoes a restructuring, sale, merger, investment transaction or transfer
of business assets, personal data may be disclosed as part of that process subject to
applicable legal requirements and appropriate safeguards.

9. International transfers

Some service providers may process data outside the UAE. Where this happens, we will take
reasonable steps to ensure that cross-border transfers are made in line with applicable UAE
data protection requirements and that appropriate contractual, technical or organisational
safeguards are in place.

10. Data retention

We keep personal data only for as long as it is reasonably necessary for the purposes
described in this Policy, including completing transactions, handling customer service issues,
complying with legal, accounting, tax and anti-fraud requirements, resolving disputes and
enforcing our terms.
When data is no longer needed, we will delete it, anonymise it, or securely retain only the
minimum information required by law or for legitimate record-keeping.
11. Your privacy rights
Subject to applicable UAE law, you may have the right to request access to your personal
data, correction of inaccurate data, deletion of data in certain cases, restriction or objection
CEA Trading - Privacy Policy
CEA Trading | UAE Privacy Policy
to certain processing, withdrawal of consent where processing is based on consent, and
transfer of data where the law provides that right.
To protect your privacy and security, we may ask you to verify your identity before we
complete your request. We may also need to retain certain information where the law
allows or requires us to do so.

12. Security

CEA Trading uses reasonable technical and organisational measures designed to protect
personal data against unauthorised access, misuse, loss, alteration or unlawful disclosure.
These measures may include controlled access, system monitoring, secure service providers,
encryption or tokenisation where appropriate, and internal handling procedures.
No online environment can be guaranteed to be completely secure. Customers should also
help protect their information by using strong passwords, safeguarding their devices and
notifying us promptly if they suspect unauthorised activity.

13. Children's privacy
CEA Trading's website and products are intended for adults. We do not knowingly collect
personal data from children or intentionally market home spray products to children. If you
believe a child has provided personal data to us, please contact us so we can review and
delete the information where appropriate.

14. Contact details and complaints

If you have questions about this Privacy Policy, want to exercise your privacy rights, or wish
to make a complaint, please contact CEA Trading using the details below:

Company CEA Trading
Address Ajman City
Email nettngroup@gmail.com
Phone / WhatsApp 0509427880
CEA Trading - Privacy Policy
CEA Trading | UAE Privacy Policy

15. Third-party links and platforms

Our website or communications may contain links to third-party websites, social media
platforms or payment pages. CEA Trading is not responsible for the privacy, security or
content practices of third-party services that operate under their own terms and policies.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational or
business changes. The updated version will be posted on our website with a revised "Last
updated" date. Where required, we will take additional steps to notify customers of material
changes.

17. Local interpretation

This Privacy Policy is drafted for use by a UAE-based business serving customers in the UAE.
It should be interpreted in a manner consistent with applicable UAE laws and regulations.